Privacy Policy
Last updated: 14 July 2026
At HAFSAY ("we", "us", "our"), your privacy matters. This policy explains what
information we collect when you visit hafsay.com or place an order, how we
use it, and the choices you have.
Information we collect
When you place an order or contact us, we may collect:
- Contact & delivery details — your name, phone number, delivery address, city, and (optionally) your email address.
- Order details — the products you buy, order amount, and payment method chosen.
- Payment information — when you pay online, your card or wallet details are entered directly on our payment partner Safepay's secure checkout. We do not see or store your full card number, CVV, or PIN.
- Technical data — basic information your browser shares automatically, such as device type and pages viewed, used to keep the site working and secure.
How we use your information
- To process, confirm, pack, and deliver your orders.
- To contact you about your order (by phone, WhatsApp, or email) and confirm delivery.
- To handle returns, refunds, and customer support requests.
- To improve our products, website, and service.
- To prevent fraud and keep transactions secure.
Sharing your information
We only share what is necessary to fulfil your order, with:
- Safepay — our online payment processor, to securely handle card, wallet, bank, and Raast payments.
- Courier / delivery partners — to ship your parcel to your address.
- Communication tools — such as WhatsApp, to confirm orders and support you.
We never sell your personal information to anyone.
Data retention
We keep order and contact records only as long as needed to serve you, handle returns, and meet legal or accounting requirements, after which they are removed or anonymised.
Cookies
Our site uses minimal cookies and similar technologies to remember your bag and keep the site functioning. You can control cookies through your browser settings.
Your choices
You may ask us to access, correct, or delete the personal information we hold about you. Just contact us using the details below and we'll help.
Contact us
Questions about this policy or your data? Reach us at:
- WhatsApp: 0322 6310702
- Email: orders@hafsay.com