Refund & Return Policy

Return window

You may request a return or exchange within 7 days of receiving your order.

Conditions for return

• Items must be unused, undamaged, and in their original packaging.
• Please keep your order number and, where possible, a short unboxing video — it helps us resolve damaged or wrong-item claims quickly.
• For hygiene reasons, earrings and certain personal items can only be returned if they are faulty, damaged, or incorrect.

Damaged, faulty, or wrong items

If your parcel arrives damaged, faulty, or with the wrong item, contact us within 48 hours of delivery and we'll arrange a free replacement or a full refund, including any delivery charges.

How to start a return

• Message us on WhatsApp at 0322 6310702 with your order number and the reason for return.
• Our team will confirm your return and share the return address or arrange a pickup.
• Send the item back (or hand it to the courier) in its original packaging.
• Once we receive and check the item, we process your refund or exchange.

Refunds

• Online payments (card / wallet / bank via Safepay): refunds are issued back to your original payment method, typically within 5–10 business days after we approve the return.
• Cash on Delivery / JazzCash / EasyPaisa: refunds are sent to your JazzCash, EasyPaisa, or bank account. We'll confirm the details with you.
• Exchanges are shipped once the returned item is received and checked.

Non-returnable

• Items on final clearance (where marked).
• Items that have been used, worn, or damaged after delivery.
• Earrings and personal items, unless faulty, damaged, or incorrect.

Need help?

• WhatsApp: 0322 6310702
• Email: orders@hafsay.com